Can I donate for several options?

Our online system only allows you to donate for one appeal at a time, as this helps to keep the administrative side simple. If you wish to donate to several appeals, you'll have to complete the donation process for each appeal separately.

I was able to enter my credit card but the system did not accept, why not?

Your credit card may be invalid or expired. Please check with your card issuer or bank.

How can I be sure payement has been made?

If you entered a valid email address, you will receive a message confirming your donation.
If you don't receive an email within about 15 minutes, please contact us to request confirmation of your donation.

Where does the fund I contribute go?

Depending on the cause you have selected on the FSF-IHCE website, the money goes directly into supporting the activities related to the cause.

How can I ensure my donation benefits FSF-IHCE maximumly?

A donation to our general appeal will go where the need is greatest, so it will not be tied to any particular activity or area.
FSF-IHCE promises to use your donation for the operation you choose. You can choose any of our programmes or countries where we are conducting our principal activities.

If I chose to make other kinds of donations like (clothes, water or food) will it be acceptable?

Unfortunately, we cannot accept donations in kind, be they medicines or any other items.

Assistance programmes are highly complex operations. All products must meet very precise quality standards and be suitable for the location and environment where they'll be used. Moreover, it would require substantial resources to sort, store and transport items received in kind.

How can I ensure my donation is accepted?

If you entered a valid email address, you will receive a message confirming your donation.
If you don't receive an email within about 15 minutes, please contact us to request a confirmation of your donation.

How can I be sure my credit-card is safe?

We take great care to keep your credit card information confidential (see our website privacy policy and our fundraising data protection notice).
We use Saferpay, an online payment system that ensures optimum security. To prevent fraud, your data are automatically encrypted before being sent to the card issuer, who then processes the payment. The padlock symbol in your web browser shows that you are in secure mode.
Please note that your credit card details are never shared with any other third party.
If you prefer, you can make a donation by bank transfer or cheque.

Will any personal data be sent to any third parties?

We are committed to treating your personal data with security, respect and confidentiality.
We do not sell or trade our donors’ personal data with any other entity. We only share personal data with National Societies where it is reasonable and necessary to accomplish the purpose of your interaction with us or for the purpose of developing our relationship, and with selected third-party providers to process personal data on our behalf and solely under our instructions.